Frequently Asked Questions
Everything you need to know about your iPenStore experience.
How long will it take to receive my order?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout if you need your writing instruments sooner.
What is your return policy for pens and ink?
We offer a 30-day return policy for most items. Please note that for hygiene and quality reasons, fountain pens must be uninked and bottled inks must be unopened to qualify for a full refund.
Do you offer international shipping?
Yes, iPenStore ships to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.
How can I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products on your site authentic?
Absolutely. iPenStore is an authorized retailer for every brand we carry. All products are 100% authentic and come in original manufacturer packaging with full warranties where applicable.