Returns & Exchanges
At iPenStore, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Carefully pack the items in their original product packaging, ensuring all pens, inks, and accessories are securely protected to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our warehouse, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our team inspects the returned merchandise, we will process your refund to the original payment method or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing